General Terms and Conditions

Landlord:
F-Media Consulting
Gutenbrunn 133
A-3665 Gutenbrunn

1) Scope of application

These GTC apply to all contracts for the short-term rental of vacation apartments/accommodation („Accommodation“) between the Landlord and the Guest. Deviating terms and conditions of the guest are not recognized unless the landlord expressly agrees to them in writing.

2) Conclusion of contract

(1) The presentation of the accommodation on the website/platforms does not constitute a binding offer.
(2) A contract is concluded when the landlord accepts the booking request. In writing (e.g. by e-mail) („booking confirmation“).
(3) The guest must provide correct information when booking (in particular number of persons, contact details). In the event of incorrect information, the landlord may withdraw from the contract.

3) Minimum stay

A Minimum stay of 3 nights, unless otherwise agreed in writing.

4) Prices, local tax, final cleaning and services

(1) The prices agreed in the booking confirmation shall apply.
(2) The Local tax is included in the price, unless expressly stated otherwise in the booking confirmation.
(3) The Final cleaning is included in the price. The guest nevertheless undertakes to treat the accommodation with care and to leave it in a tidy condition on departure (e.g. waste disposal in accordance with the instructions/house rules, avoid gross soiling).
(4) Special services (e.g. additional bed, special intermediate cleaning, equipment on request) are only owed if these have been agreed in writing.

5) Terms of payment and payment methods

(1) The landlord may require a deposit. Unless otherwise stipulated in the booking confirmation, the following applies:

• Down payment: 30% within 7 days of booking confirmation
• Final payment: at the latest 14 days before arrival
  (2) For bookings made at short notice (less than 14 days before arrival), the total amount is due immediately.
  (3) Payment methods:
• Bank transfer
• Cash payment on site
• ATM card (debit card)
• Credit card
  (4) In the event of late payment, the lessor is entitled to charge interest on arrears at the statutory rate as well as reasonable reminder fees.

6) Security deposit

It will no deposit charged. The guest's liability for any damage caused remains unaffected.

7) Arrival and departure, keys, use

(1) Check-in: from 2:00 pm
(2) Check-out: to 11:00 a.m.
(3) The accommodation may only be used by the agreed number of persons. Overnight stays by additional persons are only permitted with written consent.
(4) The guest undertakes to treat the accommodation, furnishings and inventory with care.

8) Pets

(1) Pets (dogs, cats) are allowed, as long as they do not interfere with living together in the house, the furnishings and the neighborhood.
(2) Pets may not be left unattended if this could cause noise, damage or nuisance.
(3) The guest is liable for all damage caused by pets and for exceptional soiling.

9) House rules / rest periods

(1) Any house rules (posted/delivered) shall apply.
(2) Consideration and quiet times (usually 22:00-07:00) must be observed.
(3) In the event of significant violations (e.g. gross disturbance of the peace, damage to property, overcrowding), the landlord may terminate the contractual relationship for good cause with immediate effect; claims of the landlord shall remain valid - to the extent permitted by law.

10) Withdrawal/cancellation by the guest

(1) Cancellations must be made in writing.
(2) Insofar as there are no mandatory statutory consumer rights to the contrary, the following cancellation fees apply (based on the agreed total price):

• up to 30 days before arrival: free of charge
• 29 to 14 days before arrival: 30%
• 13 to 7 days before arrival: 50%
• 6 to 1 day before arrival: 80%
• No-Show / Non-arrival: 100%
  (3) The time at which the landlord receives the cancellation is decisive.
  (4) The landlord shall endeavor to re-let the property; if this is successful, cancellation costs shall be reduced appropriately to the extent of saved expenses/re-letting income.

11) Withdrawal by the landlord

(1) The landlord may withdraw from the contract if force majeure or circumstances for which the landlord is not responsible make fulfillment impossible or unreasonable (e.g. unusability of the accommodation). Payments already made will be refunded; further claims are excluded - insofar as legally permissible.
(2) The landlord may withdraw from the contract if the guest breaches material obligations (e.g. late payment, over-occupancy, gross disturbance).

12) Defects, warranty, cooperation

(1) The guest must check the accommodation on arrival and report any defects immediately.
(2) The landlord shall remedy defects within a reasonable period of time or - as far as possible - offer a replacement.
(3) If the guest fails to notify the hotel, rights may be restricted to the extent permitted by law.

13) Liability

(1) The Lessor shall be liable in accordance with the statutory provisions, but - to the extent permitted by law - only for intent and gross negligence. In the event of slight negligence, the Lessor shall only be liable for breach of material contractual obligations and limited to the typically foreseeable damage.
(2) The landlord assumes no liability for items brought along by the guest, to the extent permitted by law.
(3) The guest is liable for damage, loss of inventory and costs due to extraordinary soiling caused by him, fellow travelers, visitors or pets.

14) WLAN/Internet

If WLAN is provided, this is a voluntary additional service. The guest is responsible for lawful use and shall indemnify and hold the landlord harmless to the extent permitted by law.

15) Data protection

Personal data is processed for contract processing (booking, invoicing, statutory reporting obligations). Further information can be found in the privacy policy or an information sheet.

16) Consumer advice

In the case of accommodation services at a specific time/period no right of withdrawal according to the FAGG exist, provided that the statutory requirements are met. The agreed cancellation conditions apply in addition.

17) Final provisions

(1) Austrian law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
(2) Place of jurisdiction: As far as permissible, the competent court at the registered office of the lessor is agreed.
(3) Should a provision be invalid, the remainder of the contract shall remain valid; the invalid provision shall be replaced by the statutory provision.

Stand: [Enter date]